Warranties

Trafera Gold Warranty

Individual System Warranty & Accidental Damage Warranty

The Trafera Gold warranty includes the individual system warranty mentioned in the Trafera Silver but adds extra protection
with Accidental Damage Protection, & advanced exchange option available as needed.


Trafera, formerly Trinity3 will repair or replace (at our sole discretion) hardware failure and damage by accident for the specific serialized system purchased from Trafera or the specific technology covered under our extended or upgraded warranty agreement with a 1x per device limit. ADP applies only for the designated coverage period from the date of original purchase or date of warranty agreement and is not transferable. The warranty protection period varies by product type and the specific coverage period is indicated on the order invoice and/or warranty agreement.

Trafera Gold warranties are limited to an individual user accidental damage incident that renders the system unusable. ADP is not intended to and does not protect multi-system damage events nor does it protect against the following: general use wear and tear, cosmetic wear, vandalism, theft, human/natural disasters (including, but not limited to: fire, smoke, flood, power surge and storm-related damages) and laptop battery replacement. Warranty coverage on laptop batteries (New & Recertified) and Chromebook batteries is one year from date of purchase. Annual warranty renewals do not include battery coverage. Trafera warranties exclude replacement of lost or stolen stylus/EMR pen/Apple pencil. *Trafera will replace a manufacturer’s defective unit or 1x damage event for the lifetime of the warranty period with the pre-exchange of the damaged unit.

Trafera Silver
(Similar to OEM Warranty)
Trafera Gold
(Trafera Default Warranty)
Trafera Platinum
Deductible $0 $0 $0
Hardware Fail
Send Parts for Repair
Advance Exchange
Accidental Damage Protection (ADP)
Spare Parts On-site
Theft / Loss
Per Device Limit on ADP N/A 1 Unlimited
Shipping We pay shipping both ways We pay shipping both ways We pay shipping both ways
Battery 1 Year 1 Year 1 Year Laptop / 3 Year New Chromebook
(1 replacement\ea.)
Stylus/EMR Pen/Apple pencil N/A 1 per device* 1 per device*

Per incident support information.

Trafera

RIGHT TECHNOLOGY + RIGHT SUPPORT = BRIGHT FUTURE

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