Individual System Warranty & Accidental Damage Warranty
The Trafera Platinum warranty includes the individual system warranty and accidental damage warranty mentioned in Trafera Gold but provides the very best protection available for your technology investment. In addition to the Trafera Gold warranty, we increase the per device limit to unlimited and provide coverage for theft/loss up to 2% of total units purchased or under warranty agreement. Battery coverage is 1 year for Laptops and we extend the 1 year battery coverage to 3 years on New Chromebooks.
Trafera, formerly Trinity3 will repair or replace (at our sole discretion) hardware failure and damage by accident for the specific serialized system purchased from Trafera or the specific technology covered under our extended or upgraded warranty agreement with an unlimited per device limit. ADP applies only for the designated coverage period from the date of original purchase or date of warranty agreement and is not transferable. The warranty protection period varies by product type and the specific coverage period is indicated on the order invoice and/or warranty agreement.
Trafera Platinum warranties are limited to an individual user accidental damage incident that renders the system unusable. ADP is not intended to and does not protect multi-system damage events nor does it protect against the following: general use wear and tear, cosmetic wear, vandalism, human/natural disasters (including, but not limited to: fire, smoke, flood, power surge and storm-related damages) and laptop battery replacement. Warranty coverage on laptop batteries (New & Recertified) is one year with one battery replacement from the date of purchase. Chromebook batteries is three years (on new mobile devices only) with one battery replacement from the date of purchase. Trafera warranties exclude replacement of lost or stolen stylus/EMR pen/Apple pencil. *Trafera will replace a manufacturer’s defective unit or 1x damage event for the lifetime of the warranty period with the pre-exchange of the damaged unit.
(Similar to OEM Warranty)
(Trafera Default Warranty)
|Send Parts for Repair|
|Accidental Damage Protection (ADP)|
|Spare Parts On-site|
|Theft / Loss|
|Per Device Limit on ADP||N/A||1||Unlimited|
|Shipping||We pay shipping both ways||We pay shipping both ways||We pay shipping both ways|
|Battery||1 Year||1 Year||1 Year Laptop / 3 Year New Chromebook
|Stylus/EMR Pen/Apple pencil||N/A||1 per device*||1 per device*|
Per incident support information.
RIGHT TECHNOLOGY + RIGHT SUPPORT = BRIGHT FUTURE