Individual System Warranty: Similar to traditional OEM warranties.
Trafera, formerly Trinity3 will repair or replace (at our sole discretion) hardware failure for the specific serialized system purchased from Trafera or the specific technology covered under our extended or upgraded warranty agreement. Warranty protection will apply for the designated coverage period from the date of original purchase or date of warranty agreement and is not transferable. The warranty protection period varies by product type and the specific coverage period is indicated on the order invoice and/or warranty agreement.
Warranty protection is not intended to and does not protect multi-system damage events nor does it protect against the following: general use wear and tear, cosmetic wear, vandalism, theft, human/natural disasters (including, but not limited to: fire, smoke, flood, power surge and storm-related damages) and laptop battery replacement. Warranty coverage on laptop batteries is one year from date of purchase. Annual warranty renewals do not include battery coverage. Trafera warranties exclude replacement of lost or stolen stylus/EMR pen/Apple pencil. Trafera will facilitate the replacement of stylus/EMR pen/Apple pencil due to a manufacturer’s defect within the 1 year warranty period with the pre-exchange of the damaged unit.
(Similar to OEM Warranty)
(Trafera Default Warranty)
|Send Parts for Repair|
|Accidental Damage Protection (ADP)|
|Spare Parts On-site|
|Theft / Loss|
|Per Device Limit on ADP||N/A||1||Unlimited|
|Shipping||We pay shipping both ways||We pay shipping both ways||We pay shipping both ways|
|Battery||1 Year||1 Year||1 Year Laptop / 3 Year New Chromebook
|Stylus/EMR Pen/Apple pencil||N/A||1 per device*||1 per device*|
Per incident support information.
RIGHT TECHNOLOGY + RIGHT SUPPORT = BRIGHT FUTURE